03 / GRNTSOFTWARE SERVICES
Move a request from incoming information to an agreed action. We connect your tools with AI assistance, explicit approvals and a clear path for exceptions.
Discuss this service01 / A GOOD FIT
Connect the tools you already use. Bring AI into everyday operations through document processing, assisted decisions and integrations with human review where it matters.
02 / WHAT YOU RECEIVE
A description of triggers, inputs, decisions and outputs, including who owns each handoff. We distinguish deterministic rules from tasks that need AI interpretation, and identify where a person must approve or correct an output.
A scoped implementation connecting agreed systems through their available APIs or supported interfaces. It can extract document fields, classify a request, prepare a draft and route it for approval before an authorised system update.
Defined behaviour for missing fields, uncertain outputs, duplicate inputs and unavailable services. We plan retries and record action status so that a failed handoff can be investigated without silently repeating a business action.
A baseline and an agreed way to assess the whole task, including review time, corrections and exceptions. Handover covers configuration, permissions, monitoring and ownership, with maintenance and changes scoped for the operating environment.
AN ILLUSTRATIVE SCENARIO
An operations team receives enquiries containing contact details and requested services. A pilot could extract the supplied fields, flag missing information and prepare a CRM draft, leaving an operator to check the record before it is saved.
A duplicate enquiry should be recognised before another record is created. If the CRM is unavailable, the workflow should preserve the reviewed request and show its status to the operator.
A scoping example. The final design depends on your systems and requirements.03 / HOW WE WORK
Follow a few examples from arrival to completion. Record the systems involved, repeated manual work, decisions and points where information is commonly missing.
Agree what the workflow can read, prepare and change. Choose approval points, required fields and the identity under which each integration will act.
Connect a bounded path and test incomplete requests, repeated events and downstream failures as well as the expected case. Keep a record of what happened at each step.
Compare completion and review effort with the baseline, assess exception rates and agree what to improve. Expand the scope only when the initial workflow is useful and operable.
04 / BEFORE WE BEGIN
Rules are useful when the inputs and decisions are predictable. AI can help interpret variable text, classify requests or prepare a draft. We combine them where appropriate: rules enforce required fields and allowed actions, while AI handles a bounded interpretation task that can be evaluated.
We assess the available APIs, supported integrations, authentication and rate limits before committing to a scope. Access to a tool does not automatically mean every action is supported. The proposal identifies the systems and operations included, along with any third-party dependencies or licensing costs.
Yes. A workflow can prepare an output and wait for an authorised reviewer before taking an action. We agree which changes need approval, what the reviewer can edit and how rejection, timeout or missing information should be handled.
We scope the workflow by its systems, actions, review steps and exception paths. To assess benefit, we compare the complete task with a baseline, including review effort, corrections and operating costs. A faster model response alone is not enough to establish that the process has improved.
YOUR NEXT USEFUL STEP
Tell us which workflow you want to improve, the systems involved and what a useful result would look like.